I called this place 8/7/11. I don't have an accent. I was very friendly. I was transferred 2X. Then a man told me, at first, that there were 20 seats reserved for dog-owners. Then when I asked if I could bring my Cocker Spaniel, he asked me what that was! I told him that it was a dog, about 35-40 lbs. He then told me that the only dogs they allowed were service animals.